Introduction

Automotive Insights (owned and operated by Fifth Quadrant Pty Ltd, ABN 53 088 072 940) (“we”, “our” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose and store your personal information when you use our website and services. By using our website, you consent to the practices described here.

We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the requirements of ISO 20252:2019 (Market, Opinion and Social Research Standard).

For more information, you may also review Fifth Quadrant’s full Privacy Policy available at: https://www.fifthquadrant.com.au/privacy-policy

Scope

This Policy applies to our website www.automotiveinsights.com.au, which is hosted on Shopify and offers free and paid reports, dashboards, subscriptions, and other related services.

Information we collect

We may collect the following information when you interact with our site:

  • Identity and contact details (name, email address, phone number,  company name)
  • Account details (username, password – stored securely in hashed form)
  • Transaction and billing details (billing address, payment method, purchase history)
  • Shipping details (if physical delivery is required)
  • Usage and analytics data (IP address, browser type, device, pages visited, session times, cookies)
  • Communication data (support queries, email correspondence) We do not collect unsolicited personal data beyond what is necessary to deliver our services. We do not collect sensitive information (such as health, political, or opinion data).

How we collect information

We collect personal information via:

  • Forms you complete (purchases, subscriptions, account registration)
  • Automated mechanisms such as cookies, pixels, analytics tools, and server logs
  • Payment processing through Shopify Payments or third-party payment gateways (e.g. PayPal, Stripe)
  • Communications you send us (email, support queries)

Shopify hosting and third-party services

Our website is hosted on Shopify Inc. (“Shopify”). Shopify stores and processes data securely on its servers, which may be located outside Australia (including in Canada, the United States, or other jurisdictions where Shopify operates).

Shopify provides us with the e-commerce platform that enables us to deliver reports, dashboards, and subscriptions. Information collected by Shopify may also be shared with trusted third-party apps integrated into our store (e.g., analytics, subscription management, email marketing). When you provide personal information to complete a transaction, Shopify securely processes the data. We do not store full payment card details; these are processed directly by Shopify Payments or your chosen
gateway.
You can review Shopify’s practices in their Privacy Policy: https://www.shopify.com/legal/privacy


Purpose of use

We use your personal information to:

  • Register and manage your account or subscription
  • Process and fulfil payments and orders
  • Deliver our research reports, dashboards, and content
  • Communicate with you about updates, renewals, or support
  • Monitor, analyse, and improve our website and services
  • Comply with legal and regulatory obligations
We will not use your personal information for unrelated purposes unless required by law or with your consent.

Disclosure of information

We may disclose your personal information to:

  • Shopify and integrated apps (hosting, payments, subscriptions, analytics)
  • Service providers engaged to support delivery of our services
  • Legal or regulatory authorities if required by law
  • Successors in business in the event of a merger or acquisition When information is transferred overseas (e.g., through Shopify), we take reasonable steps to ensure that privacy protections equivalent to the Australian Privacy Principles are applied.

Cookies and tracking

We use cookies and similar technologies to:

  • Recognise returning visitors
  • Monitor usage and performance
  • Improve our services and content
You can disable cookies in your browser, though some site features may no longer function correctly.

Security and retention

We take reasonable steps to protect personal information from loss, misuse, or unauthorised access. While Internet transmission is never 100% secure, we rely on Shopify’s industry-standard safeguards as well as our own measures.
We retain personal information only as long as necessary for delivering services, legal compliance, and record-keeping. When no longer required, information is securely deleted or de-identified.

Access, correction and deletion

You may request access to, correction of, or deletion of your personal information at any time. Please contact us using the details below. We will respond within a reasonable timeframe.

Marketing and communications

We may use your information to send updates about our research services and reports. You may opt out of these communications at any time using the “unsubscribe” link or by contacting us directly.

Complaints

If you believe we have not complied with our privacy obligations, please contact us:
Privacy Officer
Email: info@fifthquadrant.com.au
Phone: +61 2 9927 3333
Office: Fifth Quadrant, Level 6, 54 Miller Street, North Sydney NSW 2060
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to this policy

We may update this Privacy Policy from time to time. Updates will be published on our website with a revised “last updated” date.

This policy is effective from 2nd February 2015 and last updated on 29th September 2025.